Providing exceptional customer service is an integral part of every employee’s job regardless of the position they hold. When exceptional customer service is provided to both internal and external customers, an organization shines above their competition.
Participants in Delivering Exceptional Customer Service Workshop learn:
- The impact of exceptional internal customer service
- How to create positive “Moments of Truth”
- The skills and behaviors associated with providing exceptional customer service
- Customer service skills for challenging situations
At the end of the workshop, participants will be able to:
- Increase the number of positive “moments of truth” provided to customers
- Create customer service “no sandwiches” that contribute to satisfied customers
- Recover from mistakes and create a loyal customer as a result
- Manage challenging situations while providing exceptional customer service
