The Situation
The client, a major energy company, has over 10,000 retail locations throughout the United States. The management team within the retail stores is responsible for training all of their employees on over 300 job task processes based on job role within the location. The client was seeking a training solution to provide a consistent measurable method to certify the training of store employees on all of the job task processes and standard operating procedures across all of their U.S. based locations.
The Solution
Using company specific standard operating procedures gathered from internal subject matter experts, Total Training Solutions developed a custom On-the-Job training curriculum that served as both an internal job task process reference guide for the trainees as well as a task analysis assessment tool for administration by the management team or designated mentor to evaluate and measure the knowledge and skill level of each employee after the completion of the on-the-job training per process. In addition, TTS provided facilitation services to the management team of each location on how to be an effective on-the-job trainer utilizing the OJT methodology and the developed job task analysis assessment tools.
The Success
The client successfully certified their U.S. based retail management staff as OJT Instructors incorporating the skills assessment tool for each of their 300 in-store job tasks. The client established a common process that has been instilled within the client organization to train their retail employees for ongoing business success.
